Activity: A664 - Investigate and Diagnose Problem
DescriptionWorkflowRolesWork Products
Workflow

Activity diagram: Investigate and Diagnose Problem Determine Course of Action Find or Create Workaround Investigate Problem Determine Root Cause Create Known Error Record Communicate Workaround Findings

Activity detail diagram: Investigate and Diagnose Problem Problem Manager Determine Course of Action Problem Manager Problem Determine Course of Action Problem Determine Course of Action Problem Analyst Find or Create Workaround Investigate Problem Determine Root Cause Create Known Error Record Communicate Workaround Findings Problem Analyst Problem Problems and Known Errors Supplier Product and Service Information Find or Create Workaround Problem Find or Create Workaround Problem Supplier Product and Service Information Operational Documentation Service Outage Analysis Configuration Information Investigate Problem Problem Configuration Information Request Investigate Problem Problem Determine Root Cause Problem Determine Root Cause Problem Create Known Error Record Known Error Problem Create Known Error Record Problem Communicate Workaround Findings Problem Stakeholder Notification Communicate Workaround Findings
Work Breakdown

©Copyright IBM Corp. 2005, 2008. All Rights Reserved.